The interview process was 4 rounds, including the initial screening from the recruiter. Each round was with one of my direct managers, as well as a counterpart. The last round included a task to showcase my skills in the role itself. Although 4 rounds may sound long, I appreciated the teams diligence. It means Moo won't just hire anyone just because, but they ensure the people they bring on will match the current teams vibe, skills and work well together.

Applied on the company site and received an interview request a week later. Scheduled the call with the recruiter for the following week. Recruiter ended up ghosting the scheduled interview and future email follow-ups.

I appreciated the chance to interview with Moo. I was personally reached out to by a recruiter who said I’d be a great fit, so I was excited to move forward and committed fully to the process. I have over 10 years of customer service experience and a Bachelor’s degree in Graphic Design, which I believed aligned well with the role and company. After two interviews, I was surprised to hear the decision was based on seeking more call center experience — something that wasn’t mentioned earlier. It was also frustrating that I was told I’d hear back by the end of the week, but only got a response after multiple follow-ups. Clearer communication and expectation-setting would really improve the candidate experience.