Macy's Customer Service Representative (CSR) interview questions
Updated Mar 18, 2026Difficulty
Easy
Experience
Very positive
How others got an interview
- 9%In PersonIn Person
- 4%RecruiterRecruiter
- 4%Employee ReferralEmployee Referral
- 2%OtherOther
Interview search
68 interviews
Macy's interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Macy's with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 66 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
- Common stages of the interview process at Macy's as a Customer Service Representative (CSR) according to 66 Glassdoor interviews include:
One on one interview: 28%
Skills test: 15%
Phone interview: 14%
Background check: 10%
Drug test: 8%
Personality test: 8%
Presentation: 6%
IQ intelligence test: 5%
Other: 3%
Group panel interview: 2%
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