Front Desk Agent applicants have rated the interview process at Marriott International with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 73.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 11 days to get hired, when considering 194 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Front Desk Agent according to 194 Glassdoor interviews include:
One on one interview: 28%
Drug test: 17%
Background check: 13%
Skills test: 11%
Phone interview: 9%
Personality test: 8%
Presentation: 4%
Group panel interview: 4%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Marriott International (Meridian, ID) in May 2016
Interview
Applied online through a 3rd party. Front Office Supervisor responded with an interview opportunity the next day. When I arrived, I was asked to fill out an employment application prior the interview itself. First met with Front Office Manager, who inquired about my experience and availability. Immediately after, I spoke with Assistant General Manager who further elaborated on experience and availability. Spoke one final time to the Front Office Manager, whom inquired on what positions/times/days I would be available/willing to work. Discussed job details (shifts, break, lunches, time off, etc). Was given a drug-test screening form and my first day was the next week.
Interview questions [2]
Question 1
Do you have experience with multi-line telephones/customer service?
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.