I applied online. The process took 5 days. I interviewed at Marriott International (Charlottesville, VA) in Mar 2014
Interview
It was pretty relaxed. I was encouraged to wear a suit and tie which was expected work uniform for the front desk. I was only interviewed by the assistant manager twice and she wasn't too serious she was pretty laid back. I was expecting to be interviewed in an office setting but we were just in the lobby of the hotel just after breakfast so it was a little weird with the guest walking around and eating.
Interview questions [1]
Question 1
Seeing how customer service its a large part of this position I was asked how comfortable I was in a hospitality/customer service based setting.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
