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      MassMutual

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      Call Center Representative Interview

      Jun 26, 2017
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at MassMutual (Charlotte, NC) in Jun 2017

      Interview

      Took about 40 mins. Were all situational questions. Example.... how would you handle an irate customer that needed results in a short amount of time? Talked through resume and the interview was basically over.

      Interview questions [1]

      Question 1

      How would you handle an irate customer that needed something done in a short period of time?
      1 Answer
      3

      Other Call Center Representative Interview Reviews for MassMutual

      Call Center Representative Interview

      Dec 19, 2020
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at MassMutual (Phoenix, AZ) in Aug 2020

      Interview

      Basic interview process. Contacted over the phone by a recruiter to set an appointment for an interview. When asked about salary expectations, I was honest with what I made currently, knowing this may be difficult to match but I made a point to tell them I had room to negotiate salary. The recruiter said it would be no problem to match what I made. Had the interview, pretty standard STAR questions and never heard another word from them.

      Interview questions [1]

      Question 1

      Tell us about your experience and background.
      Answer question

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