Mastercard Customer Technical Support Analyst interview questions
based on 2 ratings - Updated Oct 22, 2022
Very easyinterview difficulty
Very negativeinterview experience
How others got an interview
50%
Applied online
Applied online
50%
Staffing Agency
Staffing Agency
Interview search
2 interviews
Mastercard interviews FAQs
Candidates applying for Customer Technical Support Analyst roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Mastercard overall takes an average of 32 days.
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I applied online. The process took 2 weeks. I interviewed at Mastercard in Sep 2022
Interview
1. Applied through company's website. 2. Introductory call with HR for a short chat about yourself, work experience and salary expectation, notice period, etc. 3. Online video interview with hiring manager (Director of department)
Interview questions [1]
Question 1
Q: Describe the last time you handle an issue involving a disgruntled customer.
I applied through a staffing agency. The process took 6 days. I interviewed at Mastercard (Singapore) in Feb 2020
Interview
Hasty. Via external recruitment agency. Took SQL and Soft skills questions exam. Shortlisted for onsite interview based on the exam. Had about 30 mins onsite interview with hiring manager. No technical questions thrown at me. Simple and brief. Few days later the external agency contacted saying that I did not make it due to my "personality" despite possessing the technical capabilities and knowledge. Okay. It's a hire and fire organization anyways and the turnover for this role is on the high side youre observant enough so think twice before wasting your time.