I applied online. The process took 2 months. I interviewed at Maximus (New York, NY) in Oct 2015
Interview
Agency will screen you first then Maximus will set up an interview with you in the call center. You can be interviewed by a GM or a supervisor. Then they say they will get back to you and it may take up to a month to hear back from them. Very long time to wait before you can start working.
Interview questions [1]
Question 1
Do you have an experience working in call center?
Translate script from your native language to English.
Basic questions, they don't really care about your professional credentials.
The actual interview process was short; hiwever, it was a tempt-hire job so part of my "interview" was successfully working for about 6 months. Then they asked me if I was interested in a permanent posisiton.
Very quick, nice and helpful. Knowledgeable. Very understanding & well thought out questions. Specific details on salary , benefits, pto, kpi, sick days. Schedule and training knowledge. Deep dive into how important customers are and how to deal with them empatheticly
I applied through an employee referral. The process took 1+ week. I interviewed at Maximus (Lawrence, KS) in Aug 2022
Interview
The interview process with Maximus was informal; you get the job on the spot. The interview was held virtually but you can also go in person where you fill out paperwork, take a small comprehensive test, and then pick your schedule and they tell you the start date.
Interview questions [1]
Question 1
They ask about your availability, what schedule you want to work and then you go through training where your questions will be answered.
