Stupid easy. Dress nice and be polite. Showed up, threw me a bunch of softball questions, and offered me the job at the end of the interview. Needs 30 word minimum so ignore the rest of this

e of competitive marketplace and trends in product offerings - In-depth. • Knowledge of contact centre operational processes and policies - In-depth. • Knowledge of call centre technology, processes and metrics - In-depth. • Technical proficiency gained through education and/or business experience. • Verbal & written communication skills - In-depth. • Collaboration & team skills - In-depth. • Analytical and problem solving skills - In-depth.