MetLife Customer Service Representative interview questions
Updated Jan 7, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 18%RecruiterRecruiter
- 13%Staffing AgencyStaffing Agency
- 5%OtherOther
- 5%Campus RecruitingCampus Recruiting
- 3%In PersonIn Person
Interview search
43 interviews
MetLife interviews FAQs
- Customer Service Representative applicants have rated the interview process at MetLife with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 59.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at MetLife overall takes an average of 27 days.
- Common stages of the interview process at MetLife as a Customer Service Representative according to 42 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
One on one interview: 16%
Skills test: 13%
Background check: 12%
Group panel interview: 7%
IQ intelligence test: 6%
Personality test: 5%
Presentation: 5%
Other: 1%
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