I applied online. The process took 2 weeks. I interviewed at MetLife (Southfield, MI) in Mar 2015
Interview
Typical interview questions. Staff was very unprofessional during interview. They answered a cell phone call. The staff was bickering between themselves and they were late for the interview. Never in the history of my life have I ever had an interviewer be late for the interview they were conducting. I cant imagine what kind of service THEY give to customers of their company.
Interview questions [1]
Question 1
Describe a difficult time you had with a customer over the phone and how you handled it.
There were multiple phone and virtual interviews: 1. Recruiters, 2. Hiring Manager, 3. Peer, 4. Account Executive, and lastly 5. Department Head. All conversational, engaging, and enjoyable with each person. Because of the multiple interviews the process was lengthy.
Interview questions [1]
Question 1
How do you handle working with difficult co-workers?
Interview process begins with a phone screen. They will ask basic call center scenario questions and provide details about the position. Virtual interview was one on one with a supervisor. Good conversational style interview. They use the STAR method to guide you through each answer. Wasn’t difficult at all.
Interview questions [1]
Question 1
What are your expectations and goals for this role?
I applied through a recruiter. The process took 5 days. I interviewed at MetLife (Melville, NY)
Interview
Bait and switch, was called in for an customer service call center job, was actually interviewed for a commission based sales job, was told to keep a second job because I wouldn’t make any money for the first 6 months unless I sold to all my friends and family
