Customer Success Account Manager applicants have rated the interview process at Microsoft with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Account Manager roles take an average of 90 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Microsoft overall takes an average of 30 days.
Common stages of the interview process at Microsoft as a Customer Success Account Manager according to 30 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 24%
Background check: 13%
Group panel interview: 10%
Presentation: 8%
Drug test: 7%
Skills test: 6%
IQ intelligence test: 3%
Personality test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 months. I interviewed at Microsoft (San Jose, San Jose) in Apr 2024
Interview
three interviews, one of them was a mock up delivery review, none of them were with the hiring manager but other managers within the department. Overall it was a good experience but it took a couple of months to complete the hiring process.
Other Customer Success Account Manager Interview Reviews for Microsoft
Job and role based questions. A conversation with the team and hiring manager. I appreciated highly that there was a chance to talk with the team. That experience brought a lots of insight about the role and gave me also an opportunity to better evaluate if I am a good fit.
Interview questions [1]
Question 1
They presented different scenarios of potential customer cases and I was expected to walk them through how would I solve the situation.
I applied online. The process took 6 months. I interviewed at Microsoft (New York, NY)
Interview
Interview with the internal Microsoft recruiting team, which put me on a approved list to interview once a appropriate role opened up. Four months later I went through a virtual panel interview; three 45 minute interviews with 15 minute break in between. Interviews were with 1 Sr. CSAM and 2 CSAM Directors. Very conversational with behavioral questions. Currently waiting to hear back from the recruiting team.
Interview questions [1]
Question 1
What was your biggest career success/ failure?
Tell me about technical conversations you have with customers?
Tell me about a time when you ran into a problem that no one else had delt with before?
[Screen call] it was held virtually, talked with a customer success account manager even though it was a screen call. The conversation was conversational and good, but felt the questions were a bit hard to give example in STAR format