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      Manager of Customer Success Interview

      Jul 13, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at MongoDB in Sep 2021

      Interview

      After standard TA screening the process consisted of a hiring manager interview, an interview with the SVP of the division, an interview with a Sales leader and then a presentation and role play to two Senior Managers and the SVP of Customer Success. All were 30 mins other than the final stage which was an hour.

      Interview questions [1]

      Question 1

      I actually felt like I asked many more questions than each of the people interviewing me. This was refreshing honestly but also an encouraged behavior to allow them to assess how I prioritise, what's top of mind, how I'd start etc. There was a focus on customer journey (what are the key stages, risks) and on team development.
      Answer question
      1