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We read every review, and while we haven’t responded to reviews in the past, it seems like the least we can do in your case. I’d say we did a truly terrible job in providing a great experience for you. My understanding is that we’ve resolved your individual reimbursement issue, but please reach out to me directly if that’s not the case (caitlin.schlakman@keeptruckin.com).
It’s clear our candidate travel process needs some work. Yes we’ve grown quickly, yes these things happen from time to time when you have as many candidates coming through for interviews as we do. However, you’re right that if a candidate isn’t able to be reimbursed through our usual process (which is an expenses app that all of our employees use), then we don’t have a good backup. And your situation brought this to light.
In the immediate term, we’re having our Recruiting team work with Finance more closely to ensure they can speak to candidates and coach them on every step of the reimbursement process. But longer term, we need to re-evaluate how we’re working with candidates when they need to travel onsite for an interview. I’m incredibly sorry we dropped the ball so badly with you. And I’m especially sorry we did it in such a way that made you feel like we don’t care about candidates and treat people with respect. I can assure you that isn’t the case, but we hear you, and we’ll make sure we’re walking the walk so no candidate has your same experience.