National University interview questions

A brief screening like 15 mins phone call with a recruiter to discuss basic qualifications, salary expectations, and work history. Then panel interview through videocall (usually via Zoom or Microsoft Teams). This stage focuses on your "sales" mindset, communication style, and ability to handle high volumes of student outreach.

I submitted my application online. About a week later I received an email to complete a phone screening. I got the call and spoke briefly with a young interviewer that struggle with language skills. She first asked me about myself and then my experience in working in a call center. I proceeded to tell her about my extensive experience in student services and that I had a number of years of experience working in call centers. She then told me she would pass her notes along to the higher ups. Two days later I get a message late at night telling me National University is moving on with candidates that are a "better fit" for the position. I was taken aback by their choice of words because I just spent 10 minutes explaining to their gatekeeper about my years of experience in the exact same role and the years I spent doing customer service in a call center in general, just like the posted job description called for. Then it occurred to me that my experience was the real problem. National University isn't looking for people to advise students, they're looking for friends, and if you don't fit into their narrow demographic as a job candidate, they will show you the door. My interviewer was likely of Gen Z, and from my research, Gen Z gatekeepers tend to only advance candidates they can relate to, which leaves experienced workers out to dry. It's sad to see that this is how National University chooses its staff, but the reality is that seasoned, more experienced applicants don't stand a chance with young recruiters that frown on older candidates. The interview itself wasn't hard at all. Once I revealed my experience, it was pretty much over at that point.