Netflix Account Manager interview questions

ok, so i applied online thru their craigslist posting,... they called me and we 1st had a brief phone interview, the lady that called,.. was very nice an conversational and laughed at jokes yadda- yadda ,.. after i passed her initial interview " do you know anything about net flix" "do you want full or part time" she scheduled an interview for that monday evening for me, i went in, there was a guy waiting for me ... super nice once again he asked, what my experience was, which i've been recetionist so i was surprised 2 be hired,.. but anyways yeah he asked what are my best traits, do i know anything about netflix, and do i own netflix ... things of that nature. then he told asked me if i was still interested in the offer i said yes of course! and then he scheduled me for a group interview that next weeek they ended up calling and rescheduling so i showed up 3pm,.. and all the other ppl trying to get employed there were alot older than me, (im 18) there was about 5 other ppl, but! once again as we waited for the managers, everyone was really nice and super conversational so my nervesnous went away the group interview was very fast, it was basicly a powerpoint presentation, like,.. 10 min long max .. maybe ecven 5 and then we did role playing .. each of us had to answer a question EX: a lady calls in and says she just bought a cell phone and its not working,.. what do u tell her? yes i know,.. that question had nothing to do with netflix but,... thats what they were asking us. basicly show you empathize and that u care and ur good, and maybe tell her to restart her phone! next after that, we went into the netflix area (which was right across the hall) and we each got to shadow someone so basicly we'd sit right next to them and listen in on their calls, with the headphones provided and really get a feel for the job your about to have, and i was actually nerves about that part but the reps. there are inviting and they know ur coming! plus,.. lucky me i got 2 sit next to a hot guy,.. that helped ;) so anyways,.. after about 30 -40 min of that,.. the manager pulls u back in to the other room and tells u if weather or not u got thejob,.. lucky me i did,. but then again so did everyone else in the group! the guy i was shadowing even said that its really easy to get hired,.. as long as your not a killer or something ur in, and that the pay was worth it !

Netflix generally hires through a temp agency and you actually work for them for the first few months. After filling out a pretty general application (work history, short answer, etc), and doing a phone interview (role playing included) they will call you in for a group interview. They give you a tour of the facility, and have you take a skills test to ensure you know enough about tech support to meet there needs. In the group interview they give an overview of the company and then engage in more role play. While it seems counter intuitive, you really should just ignore what company policy may be and make judgement calls. They'll teach you later what situations you can give out free goods, refunds, etc for. During this role play they really want to see how you deal with difficult customer situations, and whether you can tell the difference between the customer doing something wrong (mailing in personal property) and the company did something wrong (sending out an unreadable disc). After the role play the recruiter announced that she would walk us out individually for a little alone time. She walked out half the people, and then told the rest of us that the previous statement was just a ploy to get rid of the people that didn't pass the group interview. She then asked us to remain longer and listen in on some live calls to get a better feel for the job. The follow up job offer was pleasantly prompt.