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      Customer Service Associate Interview

      May 19, 2022
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4+ months. I interviewed at Newfront (San Francisco, CA) in May 2022

      Interview

      Went through the typical phone screen followed by multiple one on one virtual interviews. The first few people were extremely nice and personable. The man in my last interview seemed very unprepared. He seemed very distracted during the interview and kept fidgeting and moving which caused his screen to shake alot. He seemed very unprofessional. At one point, after asking what his least favorite thing about the company was, he responded with "constantly having to hire for this role." Who says this in an interview? I began to think that there was a reason they had so much turnover, and it might be him. Apart from the other employees, nobody had much good to say about it and everyone's major con was the extreme workload, this was said without skipping a beat. I was told they were really interested in only hiring people with an interest in insurance, by someone who had only spent 3 years of their career in an insurance setting. Unless you grew up around it, not many people are as passionate about insurance as they are hoping, especially when applying for an entry level position. After 4 interviews, each going fairly well....I was completely ghosted by everyone. Not a peep. So I would say, for a company that is struggling to retain its CSA's, you sure don't care about the people who are applying. I can't imagine the pay/benefits are worth thr headache it is to deal with this company full time, when this is the behavior during the interview process. I'm so glad I didn't have to bother with Newfront any longer, I'm sure I would have been just another CSA putting in their two weeks early on. Good riddance.

      Interview questions [1]

      Question 1

      What interests you about insurance?
      Answer question
      3
      avatar
      Newfront response
      4y
      We appreciate your candor and have shared your feedback with the Executive Team as it is critical to our growth to recognize concerns and identify the areas that need improvements. While we are working on enhancing our processes and procedures, we welcome you to email us at recruiting@newfront.com to continue the conversation.

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