I applied through an employee referral. The process took 2 weeks. I interviewed at Nordstrom (San Leandro, CA) in Oct 2013
Interview
One interview with a department manager then an interview with the store manager. Pretty easy behavior questions. Basically you have to describe yourself and your experience working with customers and working with other employees.
Interview questions [1]
Question 1
Describe a time when you worked with a difficult customer, what happened, what did you do, what was the outcome.
Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!
Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.
Interview questions [1]
Question 1
Describe a time you had a difficult experience with a customer.
Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others