Applied online, got an email confirmation the next day asking to set up a phone interview. Ten minute phone interview the following day. Was asked about customer service experience, how I've dealt with a difficult situation, how I've dealt with a failure, how would I do in a competitive environment, why I wanted to work for Nordstrom and what locations I most wanted to work at. Was told I sounded like a great candidate and an in-person interview with a manager was set up for ten days later. Interview was with an assistant manager. It was very casual. We spoke in the offices. I outlined my experience with emphasis on customer service. We discussed which brands I thought I was a good fit for, how passionate I was about skin care. She brought me downstairs to meet the dept. manager. I again outlined my relevant work experience. He asked, "Why Nordstrom?" and wanted to know if I was competitive. He seemed to like my answers. The assistant manager then gave me her contact info and said she would be in touch soon. I got a call two hours later saying they wanted me to meet the vendor rep for the line they had in mind for me. In less than an hour I got a call from the rep. We set up a meeting for a few days later. Once again I outlined my relevant experience, she told me a bit about her brand, goals for this particular counter. She wanted me to visit a counter at another store to experience their service and call her back if I thought it was a good fit. I emailed her back to say I wanted to move forward with the brand. She said she would be in touch with Nordstrom. Three days later I got a call saying they didn't think my experience was adequate for the position.