I applied online to various positions for about a month before I received an offer for a phone interview. You get to pick from a range of dates and times for your phone interview appt. On my appointed date and time, no one called me. After half an hour of waiting, I called HR. Turns out the HR rep who was supposed to call me "forgot." Phone screen was about 5 minutes using basic interview questions, then an appt was set up for a face to face with the same rep for the next day. The next day, I waited 20 minutes before I was seen for my interview. A lot of behavioral questions regarding past experiences. I was also asked which depts I'd like to work in. Afterward, I was introduced to a stone faced, unfriendly dept manager from a dept different from the one I applied for. This threw me off a bit. I was asked the same questions, given a tour of the dept and asked to sell an outfit to the dept manager. Almost two weeks later and I heard nothing. Out of the blue, I received a phone call to interview with a different dept manager. This other manager was much nicer and we had a good rapport. Was offered the position on the spot.