1. Applied online to local branches.
2. Received email to schedule a phone interview (5-10 minutes).
3. Initial phone interview was more like a screening. On the same day received a second phone interview with situational questions (tell me about a time when...).
After phone interview, and since things went well I was scheduled an interview with a branch manager (Sometimes a group interview happens before this step).
4. Interview (being early is a good first step) with branch manager and teller supervisor was conversational and friendly. You are made to feel welcome and comfortable. They look for people with great communication skills who can work well and get along with the team. Taking care of customers is a big deal. Smile. Show you are committed to work, exceed expectations, and desire to grow with the company.
5. Interview was on Friday waiting on call back on Monday. I feel confident I will get the job!
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer/client.
I applied online. The process took 2 weeks. I interviewed at PNC Financial Services Group (Cincinnati, OH) in May 2018
Interview
Come dressed business. Make eye contact and read up on their policies. Have questions to ask them for yourself, you don't want the conversation to be one sided. Be sure to thank them for their time and ask for a follow up information
I applied online. The process took 2 weeks. I interviewed at PNC Financial Services Group
Interview
Went through a three step process. One phone interview, group interview, and one on one interview. The process in general took 1-2 weeks and it was very quick and easy for each step.
Interview questions [1]
Question 1
Name a time where you went above and beyond for a customer.
I applied online. The process took 1 week. I interviewed at PNC Financial Services Group
Interview
The first step was a phone interview. The questions were pretty easy. The in-person interview was scheduled with the branch manager a few hours later.
I interviewed with the branch manager and teller lead. We discussed my experiences and I was asked questions from a booklet. It felt more like a conversation than an interview. I could tell they were interested at the end, because they asked a lot of questions about what schedule I needed, if I could be flexible, and if I would be ok with part-time.
Interview questions [1]
Question 1
When you dealt with sales goals in a previous position, what was our approach to meet quota?