I applied online. The process took 2 weeks. I interviewed at PNC Financial Services Group (Columbus, OH) in Jan 2022
Interview
It started with an HR interview, then an interview with a supervisor in the department I would be going to. It was all over the phone. This was in early 2022. The questions were standard and basic about call center work.
Interview questions [1]
Question 1
Q: Have you worked in a call center before, what do you do to de-escalate.