PNC Financial Services Group Customer Service Representative (CSR) interview questions
Updated May 21, 2026Difficulty
Average
Experience
Very positive
How others got an interview
- 13%Employee ReferralEmployee Referral
- 8%RecruiterRecruiter
- 2%OtherOther
- 2%In PersonIn Person
Interview search
74 interviews
PNC Financial Services Group interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at PNC Financial Services Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 66.2% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 16 days to get hired, when considering 74 user submitted interviews for this role. To compare, the hiring process at PNC Financial Services Group overall takes an average of 24 days.
- Common stages of the interview process at PNC Financial Services Group as a Customer Service Representative (CSR) according to 74 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
Skills test: 14%
Background check: 14%
One on one interview: 11%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Other: 3%
Presentation: 2%
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