Panera Bread interview questions

I applied to the Brea Panera because it is a new location so I figured they would be hiring a lot of people. I've never worked before so I knew it would be hard. I got a phone call the day after I applied asking me to come in for an interview. I went in without knowing what to expect, and it ended up being a group interview with about 12-15 people. We had to say a little bit about ourselves, some of our customer service experience, and explain why we wanted to work at Panera. I also had a resume for the hiring manager. The same day, maybe 8 hours later, they called back to set up a second interview at another local location. I went to that interview a few days later and there was 6 other people there this time. They asked the same questions, but this interview was longer because they included other questions such as "describe a time you received really good or really bad customer service." Nothing was too difficult, they just wanted to get the idea that you know what good customer service is and that you are eager to work at Panera. They called back about 3-4 days later to say I got the job.