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      Customer Service Representative Interview

      May 25, 2017
      Anonymous Interview Candidate
      Chandler, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at PayPal (Chandler, AZ) in Mar 2017

      Interview

      The process was approximately 4 hours and group panel. The interview types are STAR based as well as role play. There were no personal questions, or questions about personal background or experience overall. the interview environment is in a group setting. The group setting has no impact on the interview process That consisted group activity on scenario based survival. For example, in a plane crash what would you do? The questions were irrelevant to business environments and was a waste of personal time. There was a tour of the facility and shown amenities. Bulding itself was updated and personnel were nice. After interview took about 5 days and received denial email, no other information was provided.

      Interview questions [2]

      Question 1

      What survival strategy do you have in a plane crash?
      Answer question

      Question 2

      What would you do to assist customer with a billing question?
      Answer question

      Other Customer Service Representative Interview Reviews for PayPal

      Customer Service Representative Interview

      May 13, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at PayPal

      Interview

      1st round HR (basic introduction and salary expecations) 2nd round operations (situation based) Prepare for any past experiences that you can relate with current role which tests your communication skills, organization skills
      avatar
      PayPal response
      1mo
      Thank you for sharing your interview experience and welcome to the PayPal family!

      Account Manager Interview

      Apr 8, 2025
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at PayPal (Dublin, Dublin)

      Interview

      Lack of communication between management and recruiter, bad explanation on next steps, wrong approach with talents. No fair opportunities and always the same people do interview for the role despite many manager working in the same department

      Interview questions [1]

      Question 1

      Tell me about your previous experience
      Answer question
      avatar
      PayPal response
      1y
      Thank you for your feedback, we're sorry to hear about your experience. We constantly aim to create the best possible candidate experience, but admittedly things can always be improved. Your feedback is valuable and will help us understand how we can evolve our interview process.

      Customer Service Representative Interview

      Sep 6, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at PayPal

      Interview

      3 tests plus 1 entretien final tout est tres clair et le personnel HR est tres a l'ecoute le processus est assez simple la plupart s'effectue a distance, le dernier entretien etait sur place

      Interview questions [1]

      Question 1

      qu'est ce pour vous un bon service client ?
      Answer question
      avatar
      PayPal response
      1y
      Thank you for sharing your interview experience and welcome to the PayPal family!