Progressive Insurance Claim Adjuster Trainee interview questions

The phone interview and one on one interview were both based around behavioral type questions. They all need to be answered in the STAR format. Also limit the use of "We" and "Um." The interviewers were both friendly and encouraging. The worst part was dealing with the background check.

- Completed an online application & uploaded a resume + cover letter @ Progressive's careers website - Took an exam which was 1/3 IQ test (mostly simple mathematics word problems, timed but w/sufficient time provided) and 2/3 temperment test. - Participated in a 60-minute phone interview (approximately 1 week later) that was almost entirely comprised of STAR format questions; the interviewer (a Progressive talent recruiter) was patient and engaging, the questions were challenging; @ the conclusion of the interview, the recruiter gave me information about the job functions and starting salary; she said she wanted to move forward w/an on-site interview and set an appt for me. - Completed an extensive application for my background check (every job I've ever had? Every place I've ever lived?) and a background check that took several weeks and a half-dozen information requests w/follow up emails. - Participated in a 45-minute on-site interview (approximately 1 week later) that included another 8 STAR questions; the interviewer (a senior supervisor @ the local office) was personable and informative. @ the conclusion of the interview, he advised me that he would reach a decision after w/my recruiter's input. - I received a call from the talent recruiter (approximately 2 weeks after my on-site interview) and was informed that another candidate had be given the position. - I was offered and accepted the supervisor's feedback: he was impressed w/my problem-solving and customer service skills but was concerned that my meticulous nature would effect my processing speed. I was impressed with his insight and - although he was probably right - was disappointed that I wouldn't get the opportunity to prove him wrong. I have never prepared so hard & interviewed so well and NOT received a job offer. But the Progressive interviewing experience really was a valuable process that took my interviewing skills - particularly the STAR format element - to a higher level (as I've been able to demonstrate in subsequent interviews with other companies).