Progressive Insurance Claim Representative interview questions

Took online assessment and was sent an email to schedule phone interview for the following day. The interview was very short and I felt like the interviewer was trying to rush through. It was a typical interview with STAR questions. I felt I did pretty amazing but by the tone of the interviewer I felt like he already knew I wouldn't be getting the offer. Odd experience and first time in my life that I didn't feel confident after an interview. He didn't go over much about what the job was about, instead just jumped into the standard questions any company asks. I didn't have a good experience and won't be applying for any other positions with the company.

2/10 - Submitted Application 2/20 - Email requesting online pre-employment assessment. Completed same day. 2/21- Email received stating assessment passed with follow-up email requesting a telephone interview to be scheduled. Scheduled same day for the following Monday. 2/27-Phone Interview 2/28-email requesting backgrounds & request to schedule face-to-face 3/3 - face-to-face interview 3/6 - Background completed by Hireright & sent to progressive 3/9 - Backgrounds reviewed and cleared at Progressive & offer extended The pre-employment assessment tested some basic logic & reasoning skills along with a basic occupational / personality assessment. Nothing too crazy here, folks. No need to stress. The phone interview lasted about 1 hour. My recruiter did a fantastic job. She was skilled, personable & engaging. She gave a complete overview of the position that I applied for and also an intro to other open positions that I may be considered. Basic questions about past & current employment. A bit about me and why the career change. There were about 3 STAR questions total. Relax and get into the conversation and you'll do fine. The face-to-face interview lasted approximately 1.5 hours. Again, topnotch interview. I was given a detailed tour of the building and given a great overview of Progressive. This particular hiring manager was pretty amazing. I felt instantly comfortable and I could sense that she did her homework and was vested in the interview process. The STAR questions were a bit more intense- I think about 9 total. Best advice is to think of about 4 solid, complex senerios that could fit a number of questions and know them well. Don't worry about taking a moment to think through your answer or ask for clarification. Be honest & passionate. At the end you'll get the chance to ask questions, as well. Be confident in you skills & what you can do for the company. :-) Backgrounds. This was nerve wracking. I was informed that I was selected pending successful completion of backgrounds. Although I knew my background was solid (previous TS cleared) your mind will play all kinds of horrible games with you - oh the anticipation . Don't let it get to you. You're amazing - you made it this far, right!?! It took about 10 days to clear backgrounds. I tried to help the process as much as I could by supplying documents upfront (Transcripts, W2s, etc...) A recruiter contacted me and made the offer. I accepted verbally via phone. Offer was emailed, as well.