After completing the online application I was sent an email within a week to take an assessment. The assessment consisted of about 50 questions asking you how you would handle certain situations and reading graphs/reports. A few days later I received an email notification indicating that I had passed the assessment and was able to schedule an over-the-phone interview which was done online. Progressive sends you an email confirming the time and also giving you tips on how to proceed with the interview, which I found to be very helpful. They emphasize on using a process called STAR when answering their questions - "S" = Situation, "T" = Task, "A" = Action, and "R" = Results. You first discuss the situation or task, how you handled it (action), and then the results. This would be helpful in any interview. At my scheduled time, I received a phone call to conduct my interview which lasted about an hour. The recruiter was extremely friendly and asked me to go over my work history, and then asked me a few situational questions. She informed me that if I "passed" this step I would get another email asking me to finish my online application in which new questions would pop up, and then another email requesting additional information to complete my background check. She also stated that if selected by the local hiring manager, I would be scheduled within a week to have an in-person interview. I am still waiting to see what happens but this process has been pretty quick.