Progressive Insurance Inside Sales Representative interview questions

Even though I have a level 2 security clearance from my last job I was told they were unable to verify my employment?? I answered all of her questions in a timely manner and she told me I had difficulty answering her questions. the interviewer told me that she did not have any experience when hired with Progressive she came from a counselors background I have sales experience in my background but I was told I did not have enough experience.....go figure

I applied online and got an email to do the assessment which I did not pass it had alot of graph and behavioral questions. I am not sure why I didn't pass