I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Cleveland, OH) in Apr 2018
Interview
After I completed my online assessment I was scheduled for a phone interview 2 weeks later. I received a call from the recruiter. After practicing the star method I was feeling quite confident about the interview ( along with my experience). Immediately upon introduction could tell that she was unenthused. Because of a small clerical error, the tone of the interview went awkward from the beginning. She spoke with a condescending attitude towards me I almost felt attacked like everything I said was being questioned as if I was lying. I got through it but don't feel like I would take the job even if they offered me a position. I don't want to pull the race card but how can a recruiter have such a negative disposition from the beginning? Hopefully progressive will get some African American recruiters as well...
Interview questions [1]
Question 1
What were three responsibilities you had at your previous position?
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).