I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Riverview, FL) in Dec 2010
Interview
Applied online and got declined within 2 days, resubmitted exact same resume and got approved for the next steps.
Step 1: Onsite Testing. Test consisted of IQ type questions (Bob is 5ft tall, Jill is 4ft tall, if Jim is shorter than Bob and taller than Jill how tall is he?). You are notified immediately if you passed or failed.
Step 2: Over the phone interview consisting of STAR questions. Lasted roughly 45 minutes.
Step 3: Onsite process: Start with an Interview with one supervisor, lasts roughly 30-45 minutes. Followed by a side by side with a current employee to see if you think you would like the job experience, roughly 30 minutes. Followed by yet another interview with a different supervisor, lasts roughly 30-45 minutes. The second interview consists of a lot of the same questions from the first. Both interviews consist of STAR questions.
Step 4: Received call next day with a job offer, offer consisted of schedule preference, salary information and picking a day when you'd like to start.
Interview questions [1]
Question 1
What is a time where a policy or procedure changed at your former employer and what steps did you take to overcome that change?
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).