I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Wesley Chapel, FL) in Sep 2020
Interview
I applied online and a couple of days later I was invited to record 8 interview questions through hireview. I am very technology toward but I am not sure I was impressed with the process. After a week I was selected for a video interview with 2 people. They seem very professional. The interview lasted an hour and a half. They want you to use the STAR method to answer their questions. They want you to tell a story with super specific details. Sometimes I thought they wanted the names, phone numbers and social security numbers from the clients I have dealt with in the past. One of the interviewers gave me the chance to ask some questions at the end. 2 days later I got the rejection email from the recruiter. When I called her back to get some feedback about my interview, I was told I wasn’t specific enough with my examples.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).