I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (West Palm Beach, FL) in Jul 2023
Interview
I wanted to leave a review for others.. I have worked for Progressive in the past (2 successful interviews) and recently reapplied after a 2 year break to the Claims Adjuster Trainee role. Direct relatable experience is not necessary to get into the company - but a good understanding of the job and company is! As many others will share - the company is amazing to work for but the interview process and claims department is challenging and competitive. A lot of interview prep is helpful. In order to stand out, you should spend a lot of time preparing situation stories in the STAR format that cover the skills needed for this position. Review job posting and even if you do not have insurance experience - highlight how the skills are transferable and the knowledge you have of the position. The stories I prepared highlighted - Ability to multi-task, Making independent decisions, ability to negotiate, ability to be adaptable and learn something new. Progressive is known to ask questions with negative connotation - name a time a customers complaint was directed at you- what did you learn from the situation. They want to see that you own up to mistakes and how that changed your behavior in the future. You should not use examples that would make the interviewer question your integrity… or ability to work in a stressful high paced role. I felt very prepared by reading through other reviews and questions that are asked in the virtual interview and Skype interview … many of the questions are the same or will be similar. My piece of advice: do not focus on memorizing answers word for word. This may cause panic or fumbling of words if the question does not exactly fit. Be confident. Be yourself. Show genuine interest in the role. Virtual interview tips: smile, use Glassdoor questions to prepare, don’t overthink answers and ramble on and on. Simple short answers. The result does not need to be anything grand. Just something you learned or a positive that came out of the situation. After virtual interview, I met with a tenured hiring manager about a week later. Very relaxed and comfortable. Received an offer same day.
Interview questions [1]
Question 1
Give an example of a time you had to use time management skills to get the job done? How do you prioritize? An example of a time you had to negotiate A recent challenge you faced in the workplace. How did you overcome the challenge to remain successful? When given a lot of work tasks, how do you prioritize to ensure you can complete your work?
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.