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      Progressive Insurance

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      Customer Service Associate Interview

      Oct 27, 2015
      Anonymous Interview Candidate
      Brandon, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Progressive Insurance (Brandon, FL) in Oct 2015

      Interview

      Phone interview, three part questions. Interview lasted about 25 minutes. I was asked to answer certain questions in regards on how to handle different situations. Questions also entailed if I would be comfortable sitting at a desk for extended periods of time, taking breaks when the computer scheduled me to.

      Interview questions [1]

      Question 1

      What qualities do you have that would benefit this position?
      Answer question
      1

      Other Customer Service Associate Interview Reviews for Progressive Insurance

      Customer Service Associate Interview

      Feb 13, 2021
      Anonymous employee
      Morrisville, NC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Progressive Insurance (Morrisville, NC) in Dec 2020

      Interview

      The had a video interview and a final second interview. The whole process took about 2 months. They use the STAR method to interview candidates which is based on behavior. Be very specific with answers. Don’t be vague or generic.

      Interview questions [1]

      Question 1

      Describe a time you made a mistake and what did you do to fix it or rectify it?
      1 Answer

      Customer Service Associate Interview

      Jun 4, 2016
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Progressive Insurance

      Interview

      I applied in late April 28 th after passing the assessment test I received an email the next day to schedule my phone interview. I scheduled it for April 30th, My interviewer called promptly at 10:00am she was very nice explained the company and asked about for start questions, after completing the questions she advised she would be moving me forward and I would receive a background check email and a call for my face to face , I received my call and hour later to schedule my face-to-face for May 4th, my interview was 2 to 3 hours long, I met with a supervisor and manager and I had a side-by-side they asked you several star questions and some of them are phased differently and expect you to answer them all differently so please be prepared the manager and supervisor as well as my side-by-side were so professional and nice I felt at home. I received a call a week later that I got the position.

      Interview questions [6]

      Question 1

      Why progressive?
      Answer question

      Question 2

      name a time when you had to persuade your customer to see things your way?
      Answer question

      Question 3

      what motivates you?
      Answer question

      Question 4

      name a time when you had to go above and beyond and think outside of the box and what was the outcome?
      Answer question

      Question 5

      are you familiar with Windows based systems and if so what systems have you used?
      Answer question

      Question 6

      Name a time when you had to receive feedback and how did you apply it?
      Answer question
      1

      Customer Service Associate Interview

      Jun 30, 2020
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Tampa, FL) in Jun 2016

      Interview

      Applied the. Was sent assessment then invite to do video interview the. Background clearance then onsite interview takes about a couple of weeks for background to clear due to COVID 19 they are not in office until September about training will be virtually done as well as nesting

      Interview questions [1]

      Question 1

      Tell me about a time where u had to deal with an angry customer
      Answer question