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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      Dec 4, 2015
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Progressive Insurance in Dec 2015

      Interview

      1. Applied online roughly 5-6 weeks ago 2. Received email 4 weeks after applying, confirming my application passed the initial review and to take an assessment online at my earliest convenience. (The assessment takes about 45 min. You have about 2 hours to complete the assessment. The assessment is thorough, but fairly easy) 3. Although it stated that I would receive my results within a few days, it took 1 week to receive an email requesting a phone interview (I never received specific results on the test that were mentioned, but I assumed I passed since I moved forward with the next step. 4. The email requested that I set up a phone interview through a link attached to the email (the link that pulls up allows you to choose from available dates/times to schedule within the next week to a week and a half) 5. I scheduled the phone interview for today and the lady I spoke with was extremely welcoming and encouraging and definitely puts you at ease (not all are like this so it was enjoyable to speak with her) 6. The interview lasted 53 minutes. The beginning of the call was the recruiter explaining that she would be providing some information about the position/company/salary, then mentioned she would ask some behavioral based questions (She asked 5 S.T.A.R. questions), and then she would allow time for me to ask some questions as well. 7. The interview was a relaxed feel, although it still required structured and detailed responses in the S.T.A.R. format. I was told I would know by Monday afternoon either way. My best advice is to gather details, not just examples and simply structure your responses in the S.T.A.R. format and everything should go smoothly. I feel I shouldve given more detail and structure in my responses but for the next person, make sure you provide them with that.

      Interview questions [5]

      Question 1

      Describe a time you were faced with a difficult customer and how you handled it.
      Answer question

      Question 2

      What were you most proud of in your last job?
      Answer question

      Question 3

      Reasons for leaving previous job?
      Answer question

      Question 4

      What is it that you liked least about your previous job?
      Answer question

      Question 5

      Describe a time when you had to follow procedure in order to stay focused and how you went about doing so.
      Answer question
      7

      Other Claims Adjuster Trainee Interview Reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      Jun 8, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance in Jun 2026

      Interview

      I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.

      Interview questions [1]

      Question 1

      1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome 2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation 3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results 4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
      Answer question

      Claims Adjuster Trainee Interview

      May 25, 2026
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)

      Interview

      Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question

      Claims Adjuster Trainee Interview

      May 23, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.

      Interview questions [1]

      Question 1

      A time I had to make a difficult decision.
      Answer question