The process took 1 week. I interviewed at QVC (Chesapeake, VA) in Apr 2016
Interview
I applied online and received an email a few days later for a phone interview. After the phone interview I was invited for a face to face interview.
When I came in for my interview I was greeted with at least 15 other interviewees. They had about 15 people come in every 30 minutes for a few hours.
The process was watching an animated scene, then rating each potential answer. I thought it was basic and made sense. However I believe they want to see you choose several answers as being acceptable responses, not just one.
I applied online and had to set up and interview. It was on Microsoft Teams. It was the basic Star method. The interview questions consisted of knowing how to troubleshoot and basic customer service related questions. Overall, I had a bad experience.
It was a basic interview process. Nothing out of the ordinary. Just sell yourself and you should be fine at the very least. Don’t think I would apply ever again though