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      Mobile Customer Service Representative Interview

      Dec 8, 2015
      Anonymous employee
      Accepted offer
      Neutral experience

      Other Mobile Customer Service Representative Interview Reviews for RBC

      Mobile Customer Service Representative Interview

      Feb 25, 2016
      Anonymous Interview Candidate
      Burlington, ON
      Average interview

      Application

      I applied through an employee referral. I interviewed at RBC

      Interview

      2 steps, phone interview and then in person, phone interview was about 45 minutes asking basic questions on work experience and why you want to work at rbc, in person was very easy and interviewers were very friendly, makes you feel like youre just there for a chat

      Interview questions [1]

      Question 1

      How did you overcome obsticles in the past
      Answer question
      12
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at RBC (Burlington, ON) in Feb 2016

      Interview

      Applied online, an email came shortly after to do an online assessment, very detailed but fine. Received another email for a 10 min telephone interview, very pleasant HR. Was asked a few questions like " Describe a time when you had a challenge to meet a target and how did you achieve it..." . A few days later another email inviting me to a hiring event. That was a bit intimidating, 12 people and 6 RBC management at a head table watching. Set in pairs you were asked 3 tasks, 1-why should we hire your friend, 2- sell us this random object (like a shark tank episode) 3- how to handle assigned banking scenario. Overall good practice if you are uncomfortable with public speaking.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond the call of duty?
      Answer question
      8

      Mobile Customer Service Representative Interview

      Oct 16, 2015
      Anonymous employee
      Chilliwack, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at RBC (Chilliwack, BC) in Aug 2015

      Interview

      I was referred by a friend to come work for the bank, so I needed to apply online mentioning that I was referred. Some days later I got a call from recruitment and we set up a day that we could have a phone interview. The phone interview was very basic: what work have you done as a part of a team, what work are you most proud of, do you have experience in sales, etc. Etc. After that, we were able to set up a day for my in-person interview. There was a panel of 3 people interviewing me, which was intimidating at first, but they were all very sweet and I was able to calm down. After that they contacted me in about 2 days and told me I got the job.

      Interview questions [1]

      Question 1

      They asked me what I thought of RBC, what have I noticed them do in the community, they asked me about how clients should be treated, what experience I have in sales, things along those lines
      Answer question
      1