I first applied online then I received a reply email saying that they were reviewing my application and that if they were interested they would give me a call. Exactly a day later I got a call and had a on the phone interview which took about 20 minutes, very basic preliminary questions. After the initial phone interview I was ask to come in 3 days after the phone interview. I was told to be there at 9 am. I then sat and had an interview 1 on 1 with a one of the sales managers. She very much to the point and blunt about the business, which is selling alarm systems for ADT and Direct TV. She then said that in order to stay with the company you must have a 50% close rate on the first time callers. I'vd been a salesman my whole life I consider myself to have the gift of gab but even to me 50% seemed unrealistic. Then they give you a script to role play. Once you go through the role play you then sit in with an actual person on the call center sales floor. I listened in for about an hour and got the idea of what you would actually do. After the listening part they take you back again and have you read the script again and role play with them on how to sell an alarm system. I felt that I did prfetty well with the role play since I have done this before in the past with other companies and was sucessful at it. They then said thank you and said that I would hear back in a few days. I received an email from them stating that they went with other candidates and that they were not going any further in the hiring process. I guess what I would take away with this is you better be super aggressive in the role play and close like crazy and you can't take no for an answer. If you can work in this type of environement then good luck to you.