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      Renaissance Learning

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      Customer Success Manager (CSM) Interview

      May 6, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Renaissance Learning in Apr 2023

      Interview

      I enjoyed the interview process with Renaissance Learning and participated in two separate video interviews, including with the hiring manager. Unfortunately, RL then ghosted me. Of course, you can't read too much into these situations. Hiring managers and staff are busy at every company, but I do believe this speaks to an inherent sentiment that a company has for its employees. They couldn't be bothered to follow up.

      Interview questions [1]

      Question 1

      My interview questions were rudimentary; mostly focused on my past experience. I additionally offered to complete a performance-based task and/or to show examples of my work; however, I was not provided the opportunity.
      Answer question
      1
      avatar
      Renaissance Learning response
      3y
      Thanks for your feedback. While we try to keep the recruitment process as short as possible, we often have several very qualified candidates in the interview process which can lead to an extended lead time before a hiring decision is made. We understand that as a candidate you are excited about the role and that it can be frustrating to have to wait to receive an update. Please know that you will receive an update when our recruiters have information to pass along. Best of luck and thanks again for your interest in Renaissance!