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      Technical Support Specialist I Interview

      Jul 30, 2020
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at Reputation in Jul 2020

      Interview

      The first interview was with a third-party recruiter. She asked very simple questions. Like asking about myself and my job history. We talked for about 20 minutes. I then received a request from the company to complete an Excel-based skills assignment. I turned that in and got a call back from the recruiter a few days later advising I would have a Zoom interview with Reputation.com. During that interview, they asked about myself, and my basic job functions in my current and previous roles. I explained various tasks and job functions I've held. I waited a week to hear back, and the feedback I was given was that I didn't have the software skills to meet the requirements when they didn't ask anything related to software troubleshooting at all. I'm not sure how they got that idea when you didn't even ask anything that would allow me to demonstrate my software troubleshooting. I literally work for a software company. If this is what they believe then I don't want to be apart of a company that doesn't know how to ask the proper questions for the job being applied for to determine eligbility.

      Interview questions [1]

      Question 1

      Tell me a time where you had to think outside the box.
      1 Answer
      5
      avatar
      Reputation response
      5y
      Thank you for candid feedback. We welcome interview feedback whether positive or negative. One of our most important initiatives is to have positive interview experiences for both the candidate and interviewer. After receiving this feedback, we understand that our hiring team and the agency need to be fully aligned. We will take this back to our teams and evaluate this process. Feedback like this provides context about our process moving more swiftly in the future. We wish you the best in your next career endeavor!