Rippling Customer Service Representative (CSR) interview questions

Very quick process which is refreshing. Recruiter Screen, Hiring Manager, Panel Mock Interview, and then feedback call Seems like the team really likes folks with specific HR software experience or being in that world. So if you don't it will be a hurdle to overcome. The prompt is a Discovery call with a client that has been ghosting Rippling. Be ready to field questions/concerns around being unhappy with the software, not using the software correctly, and then be able to do discovery and provide a value prop. Also solidify a mutual action plan! They gave solid feedback so that was a plus.

I had a call with Rippling's recruiter first who then set up a second call for me with the team lead of the AM team. It was a conversational casual interview where I was asked about my experience as an AM (quota, size of book, # of accounts, etc.) and I was able to ask questions regarding the team and department operations. I moved onto the 3rd round where I prepared for a mock interview with a presentation deck. I presented to the team lead again along with two teammates. The scenario was nothing out of the norm: having a renewal call while also looking for areas of expansion. I was advised that I did a good job and there was 1 or 2 things that they thought I could have worked on. I was advised a week later that the team decided on another candidate. When I asked for feedback, I was bounced between two recruiters. On my third email to them, I mentioned that any feedback would be great as I spent a couple of hours preparing for the mock interview, any feedback would be greatly appreciated. I then received a passive aggressive email saying that providing specific feedback isn't a part of their standard process but they would make an exception to see if they can get me more information. I never hard back.