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      Technical Operations Associate Interview

      Jan 30, 2021
      Anonymous Interview Candidate
      San Jose, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Roku (San Jose, CA) in Sep 2020

      Interview

      The interview process was fairly quick, and quite a bit different from other companies. I applied towards the end of the week, and received an email early the following week to set up a phone screen. The first call was very relaxed and only lasted about 15-25 minutes. It was mainly to discuss the position, what I'm looking for, and see if we were a good fit. After that we scheduled an official interview shortly after with one of the higher ups. In this interview we discussed the role more in detail and also my experiences. They mainly tried to convey the difficulty of the position along with some bottlenecks they were facing at the time. They mostly seemed to be concerned with "knowing was I was getting into", which perhaps could be perceived as a red flag. The conversation went rather well (it was more of a conversation than a traditional "interview") and a few days later we booked a time to conduct a final interview. The final interview would be conducted with several members of the team I would potentially be working with on a daily basis. Each one was a respected member/higher up in their respective departments. Since the success of this position hinged on working with all these departments effectively, the interview made sense. They asked general questions about my background, what I had been working on recently, and some traditional interview questions. One gave me a "test" where I had to locate the potential problem during a screen share. They mainly wanted to see how I worked out problems and (hopefully) resolved them. After the third and final interview I was told by the manager that I would hear back in 3 days at the latest. But if I don't hear back, feel free to reach out. I gave them 4 days before I reached out to the recruiter, only to be ignored completely. Prior to the interview I read some pretty negative reviews from employees that had worked there before, namely the fast turnaround rate and some negative aspects of the culture (such as bouncing around issues, people not taking accountability, departments being focused on their problems only, etc.) but I took them with a grain of salt. After my interview experience, perhaps these reviews were more telling than I would have liked. It does seem like they are generally understaffed for the amount of workload they have, and as a result do not have even 5 minutes to spare when they decided to move on from a candidate at the final step. It's really unfortunate that a great experience came to such a screeching halt at the end, but in hindsight this may have worked out for the better for me considering the reputation they've cultivated.

      Interview questions [1]

      Question 1

      Most of them were pretty general, and not very specific to the role or position. Things along the lines of: "Can you tell me about a time where you had to work with another department or team member to resolve an issue?" Another was where I had to look at their UI via screen share, and figure out why certain search criteria wasn't propagating in the search field. And finally I also received some questions regarding bulleted points on my resume and experience. "Can you tell me how you did this?" Overall it was not a technical or heavy interview, and was easy compared to interviewing with companies such as Google, or Facebook & Whatsapp
      Answer question