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      Rover.com

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      Customer Service Representative Interview

      Sep 19, 2017
      Anonymous employee
      Spokane, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Rover.com (Spokane, WA) in Sep 2017

      Interview

      The Interview process begin with an initial phone call from a Rover.com "match lead" who asked me preliminary questions about the job, my understanding of the job description/hours, etc. The phone call ended with me being told I would be notified within 24hours if I would go onto the second interview. 2nd Interview: 2 hours long. A milestone interview for sure! A unique process, one I have never had the experience of going through, and in hindsight very much appreciated. The interview took place on google hangouts and I was interviewed by 4 people, 30 min. each, from various departments within Rover. I was a bit nervous going in (as most interview can make me) but by interview #4 I was feeling very comfortable with my responses. {not sure if this is intentional, but wow! I felt as if I didn't get what I needed to say with the first person, I most certainly said what I needed to by person #4!} After the 2nd interview was complete, I was given another (72Hr.) to wait until I knew if I was going on to the next, and final interview with a supervisor. The last interview was over the phone with a supervisor, and again, we talked about most of the same questions from interview 2. I then received a phone call within 72 hours, and was welcomed into the Rover.com pack! I also received emails, and lots of clear communication on next steps, training, and scheduling.

      Interview questions [1]

      Question 1

      Ample opportunity to talk about my resume and highlight my personal skills and talents. There were a number of situational questions that addressed my skills with problem solving., communication, and emphasis on team values.
      Answer question
      1

      Other Customer Service Representative Interview Reviews for Rover.com

      Customer Service Representative Interview

      Sep 23, 2024
      Anonymous Interview Candidate
      Barcelona
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Rover.com (Barcelona) in Sep 2024

      Interview

      The interview process was too long, with multiple stages including a call, a test, and several interviews. The workload is extremely high. You can work 100% from home. The Communication was poor, especially regarding scheduling and salary, which I asked about twice but was ignored. I decided to withdraw from the process due to the lack of respect and transparency.

      Interview questions [1]

      Question 1

      1. Why do you think security is important in Rover? 2. Can you share an example of a time you felt frustrated in your life and how you handled it? 3. What was the most difficult part of being a customer agent, especially when you couldn't solve an issue? 4. Why do you want this job, and how do you explain frequent job changes at a young age? 5. How have you personally worked to find solutions in your personal life to improve your skills at work? Give an example.
      Answer question
      1

      Customer Service Representative Interview

      Jun 12, 2023
      Anonymous Interview Candidate
      Barcelona
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Rover.com (Barcelona) in Apr 2023

      Interview

      Process took way too long, did 4 interviews, then received a generic rejection e-mail at the end. The interviewers were all very nice but everyone just kept asking the same questions over the interviews. Didn’t even receive any feedback at the end.

      Interview questions [1]

      Question 1

      -Tell me about one time you had a bad customer and how did you handle it. -Why are you interested in Rover?
      Answer question

      Customer Service Representative Interview

      May 29, 2020
      Anonymous Interview Candidate
      No offer
      Positive experience

      Application

      I applied online. I interviewed at Rover.com

      Interview

      Hice tre entrevistas en videollamada y un test de mi nivel escrito de los idiomas requeridos en el puesto de trabajo. El personal del recruitment team fue muy amable durante todo el proceso.

      Interview questions [1]

      Question 1

      Cuales características se necesitan según tu opinión en este puesto de trabajo?
      Answer question