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SFM Mutual Insurance Desktop Support interview questions
based on 2 ratings - Updated Apr 12, 2022
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Desktop Support applicants have rated the interview process at SFM Mutual Insurance with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Very friendly, mostly basic questions about past experiences and future goals. Situational questions like how to deal with an angry customer. Few technical questions from resume. Over all good experience.
Very professional phone interview with HR rep, then in person interview with director of IS and same HR rep. The phone interview was basic screening questions and some minor questions about background/experience etc.
Interview questions [1]
Question 1
How would you respond to (insert simulated IT problem) where customer was agitated? They were looking for some technical answers but also, would you reach out to your team members.