I applied through an employee referral. The process took 5 weeks. I interviewed at Sallie Mae (Newark, DE) in Jun 2012
Interview
Initial communications were confusing in some cases. It was all through email initially, and the first interview, a phone interview, was scheduled via an online scheduler. The phone interview was brief, only about 10 minutes, and then I waited a few days and got called to be scheduled for a regular interview. The normal interview had a single initial person you spoke to, who then forwarded you to another higher up person immediately following the first interview. They were all nice, asked the standard interview questions, and explained about how the job worked and how to be successful.
Interview questions [1]
Question 1
They asked to roleplay a situation where you were on the phone with a borrower who couldn't pay, and asked what you would say to them. This was difficult and unexpected.
I applied online. I interviewed at Sallie Mae (Indianapolis, IN) in Sep 2025
Interview
So it is a two stage interview process where you talk to the supervisors first it’s two of them then you talk to the managers I guess if you make it to the next round.
I applied online. I interviewed at Sallie Mae in Jan 2022
Interview
Standard great. Fast and positive. Had no issuses would recommend applying they always need help and are hiring easy to get in can work all kinds of hours and at home apply today
I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX)
Interview
Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.