I applied online. The process took 2 weeks. I interviewed at Santander (Kettering, England) in Mar 2024
Interview
It was a video interview you can record at your own time. Based on about 4-5 questions with 2 minutes for each recording and you can re-record your answer for upto 3 times
I applied online. I interviewed at Santander (Leicester, England)
Interview
The process was rather straight forward with questions that I had experienced previously in other similar customer service roles. Would advice to stick to the STAR methodology and prepare as best possible. The interviewer was rather kind and people friendly.
Interview questions [1]
Question 1
Have you dealt with a difficult customer and what was your approach?