I applied through a staffing agency. The process took 3 weeks. I interviewed at SeatGeek (New York, NY) in Jul 2015
Interview
The process took about 3 weeks, beginning with a phone screen and ending with in-person interviews. I used Planted, so I got feedback at every level, and the whole process was relatively transparent between these two companies.
I was asked a mixture of personality-related and skill-related questions, and everyone was very open and warm. They were also willing to answer any questions I had, and very clear about what the expectations of the role would be (which surprisingly, a few companies were less prepared to go over).
Ultimately I felt like it was an excellent mutual interview, where both parties were assessing each other to see if it was a good fit.
Interview questions [3]
Question 1
How would you deal with with a difficult customer?
I applied through an employee referral. The process took 1 week. I interviewed at SeatGeek
Interview
Phone interview was 10-15 minutes and the second interview was a video interview with 3 people back to back. Kinda disappointing to be in a 1.5 hour interview and not be selected. The interview itself is kinda like a conversation. Pretty much like any other interview I've been in, just longer.
Interview questions [1]
Question 1
Would you rather work in a team setting or independently?
Long process. 4 rounds total which seemed like a lot for what was essentially an entry level customer service job. Video recording, two live remote interviews, and one in person.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer in a previous job.
First interview is online you record yourself answering basic customer support questions, I liked this feature because it gives you time to answer the question. Second interview was TWO hours long, absolute nonsense it's for a customer support position not to gain a security clearance for the government. The first hour you speak with someone in the department, honestly I felt bad for the person one hour is extremely long just to ask a bunch of basic customer support questions. The last 30 minutes of that hour was just about the schedule and how much you start off ($17) and that within a year you'll have the chance to go up to $22. The rest of that time could've been taken out to be honest it was more orientation material than for an interview.
The next 30 minutes was spent speaking with QA of customer service, literally the same basic questions, we finished up early because they said I answered the questions pretty quickly...yeah because they were the same as before...
Finally the last 30 minutes was with the director and guess what...SAME BASIC QUESTIONS. I mean come on you're wasting people's time at this point.
After all of that you speak with the recruiter for like maybe 5 minutes unless you have questions (which I didn't because like I said the first 1 hour they talk like you're already at orientation).
SeatGeek please do better. This 2nd interview could've easily been a quick 30-45 minutes. Two hours for a position that starts off at $17 is chaotic.
Interview questions [1]
Question 1
- Describe a time you know you messed up and what you did about it?
