I applied online. The process took 2 weeks. I interviewed at Sephora (Toronto, ON) in Sep 2015
Interview
I applied via email to the Store Director. I got a call a few days later and had a brief phone interview. At the end of the phone interview, they invited me in for an in-person interview 2 days later.
I had this interview, which lasted about an hour, with the Operations Lead and Education Lead. It was pleasant and quick. I was called a few days later to come in for another interview, which was about an hour with the Store Specialist (assistant manager) and the Color Lead. Finally I was invited back for a makeup demo, where I did a full face application on the Store Director and it was watched by an elevated cast member. Afterwards they gave me feedback and more specific details about the role. They made me feel very welcomed and comfortable.
All of the interviews were very positive. The second interview was a bit more in-depth with some more difficult questions but I prepared myself by using GlassDoor and almost all of the questions I was asked, I saw here so I knew they were coming. It's a pretty long process but be kind and confident and you will do fine.
Interview questions [1]
Question 1
Why do you want to work at Sephora? Tell us about a time when you had a difficult client experience and how you handled it?
Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
