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      Serco Group

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      Customer Service Interview

      Jan 4, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 7 months. I interviewed at Serco Group

      Interview

      good interview process the people being assigned the job to hire people are well educated and they give a proper vision about the customer satisfaction process and give a proper department as per our abilities and qualifications.Hiring people do ask many questions about past experience and do ask us about the willingness to work in a particular department which they put in and it is differentfrom the department what the employee is looking forward to work in

      Interview questions [1]

      Question 1

      the most difficult question for a beginner who has no knowledge about the work in customer service companys is.what is the meaning of customer satisfaction and what are the ways to achieve that
      Answer question
      10