I applied through an employee referral. The process took 2 days. I interviewed at ServiceNow (Hyderābād) in Oct 2019
Interview
There are several rounds.
1. Prelim introductory round with either the Hiring Manager or a Senior UX Researcher
2. Followed by a technical round with a senior researcher
3. Then you are called for a panel interview, comprised of 5-6 researchers, managers, product managers, designers. During the panel, you need to present your research portfolio, then another interview round with 2-3 researchers. This is followed by a research assignment, then interview with designers, last is interview with a product manager.
4. HR
More in-depth questions on the research projects - if usability, what did you measure, and why; if done discovery, why did you choose this method, how did you recruit, challenges faced, working with stakeholders and challenges with them, how did you involve your stakeholders, timelines