The scheduling process was challenging—they were aware I was currently employed, but couldn’t accommodate a more reasonable time. Ultimately, the interview was scheduled for 6 AM, which felt rushed and not ideal for a productive conversation. The technical portion of the interview felt a bit off. The questions were mostly general, and when we shifted to Mac-related topics, I found it difficult to recall specific steps without having a Mac in front of me. That’s typically how I work—hands-on—so not having a system to reference made it harder to respond fluidly. At one point, I even walked the interviewer through something he didn’t seem entirely familiar with himself, which was unexpected. Overall, I was operating at less than full capacity that early in the morning. While troubleshooting both PCs and Macs is second nature to me, I usually work with the device in front of me, as most IT professionals do. Memorizing exact menu paths isn’t practical or necessary in real-world troubleshooting, where flexibility and critical thinking matter far more than rote memorization.